A Message From Our Managing Director

26 March 2020

To our loyal Sheridan customers,

I’d like to update you on the most recent actions we’ve taken to manage the COVID-19 situation. The safety and wellbeing of our community and employees remains our top priority and as a result, we have adapted parts of our business to ensure we can continue to operate whilst keeping our community safe. In these times of uncertainty, we want to reassure you of the measures we’ve taken to provide our loyal customers with the quality service and products you know and love.

Stores

The health and wellbeing of our community and employees is of the upmost importance to us. With the Government’s most recent announcement, all our concessions and stores are closed until further notice.

Online

Our online store is always open and has our widest range of products that will of course be available 24/7.

The health and wellbeing of our community and employees is of the upmost importance to us. During this time, extra measures have been put in place to ensure we can continue to provide a safe and enjoyable online shopping experience.

We have increased the frequency and intensity of our cleaning in our warehouses. In addition, our staff are following best practice for staying healthy and safe by actioning social distancing at work and staying home if unwell or at a higher risk due to travel or other situations.

Our team is working their hardest to process customer orders in a timely manner, however you may experience a slight delay in receiving your items. We appreciate your patience during this time.

If you have any questions or concerns about your order, you can contact our friendly customer service team via email: customer.serviceuk@hanes.com Mon-Fri. We will endeavor to respond to your enquiry within 48 and appreciate your patience during this time.

Extended Returns

We’ve extended our returns policy to 60 days during this time.

For more information on our returns policy, visit here. We’re closely monitoring the rapidly evolving situation and we’ll keep you in the loop on any changes as they take place. Every decision is intended to protect our community, staff, customers, suppliers and delivery partners.

In these challenging times, let’s remember we’re in this together.

Be safe and take care,

Justin Jefferson

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