DISPATCH TIME: 1-3 business days. Please allow an additional 10-15 business days for monogrammed items.
STANDARD DELIVERY – FREE for signed in members, otherwise $9.95.
Metro: 5 business days.
Regional: up to 7 business days.
EXPRESS DELIVERY – $20
Metro: Next business day delivery for orders dispatched before 10am.
Regional: 1-2 business days as per Australia Post website.
Tracking for both standard and express delivery is available through Australian Post using the tracking number in your dispatch email.
30 DAY RETURNS
Most stocked items (excluding rugs, stocked furniture, hygiene sensitive items) can be returned or exchanged within 30 days from the date of purchase using our prepaid returns label.
Return shipping is FREE of charge for members or $9.95 for all other customers, deducted from the final refunded price.
Candles, aroma reeds and fragrance can only be returned to a Sheridan boutique store (not to online) and must be returned sealed in original packaging. Please get in touch with our Customer Service Team if you wish to return one of these items.
Note: For health and hygiene reasons, Bed Toppers, Quilts, Pillows, Pillow Protectors and Mattress Protectors are non-refundable unless faulty.
We will accept returns for all faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
For more information, please see refer to our full Shipping & Returns policy.
Complimentary shipping is available for all orders in the United Kingdom over £20 on Sheridan items, orders below this will be charged a flat rate of £4.95 for delivery.
We will accept change of mind returns on products for up to 14 days from the date of receipt, or if faulty. More information
Please be aware that returns are unavailable on filled products, such as Quilts and Pillows. We are happy to except returns on Quilt covers and Pillowcases as standard.