Help hub

Registering for an in store customer account is separate to that of an online customer account registration. In order to link your in store and online customer accounts, please ensure you use the same email when registering online.
To create an online Sheridan account please click here. Please allow for 48 hours for your in store and online customer accounts to link.
Please note that holding a Sheridan account is different to that of Sheridan Outlet.
You will need to create a separate Sheridan Outlet account via the Sheridan Outlet website.

If you wish to unsubscribe from our mailing list, log in to the "My Account" section of the Sheridan website and update the details under "My Preferences".
Please keep in mind that once you unsubscribe from our mailing list, you will no longer benefit from receiving your Sheridan birthday voucher and other member exclusive deals.

Whilst logged in, navigate to ‘My Account' then ‘Account Information'. Under your details you will see an option to change your password.

If you have requested to change your password and are yet to receive a password reset email, you may not have an online account.
To validate this, try creating an account using your email address by following the link here.

Unfortunately we cannot apply member discounts to an order once it has been placed.

Unfortunately we are unable to amend these details or make changes to delivery or payment methods, once your order has been placed and payment has been captured.
We can attempt to cancel your order, however this can only be done within 30 minutes of your order being submitted.

Our system can sometimes detect something that may result in your order being placed on hold.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.

Your order could be split and sent in more than one parcel.
Please enter your tracking number on the Australia Post website to view how many parcels are being sent. Look for the drop down menu where you can select the individual parcels and see the status of each parcel.

Unfortunately no, your first Birthday Voucher will be sent to you the following year.

If you do not receive your Birthday Voucher, please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday).

Click here to find your nearest Sheridan Boutique, store hours and contact details.

Find your perfect fit with our full size guide. Please click here.

Personalised items can take a little longer to be delivered than usual.
Depending on where you live within Australia, please allow up to 14 business days for your items to arrive.
If you haven't received your product within this time, and you haven't received a notification from us informing you of a delay.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance,

To get the best online experience, we suggest using an up-to-date browser like Chrome, which you can download here. If you are still having problems, get in touch with our Customer Service with the following information:
- As much detail as you can about the issue.
- Screen shots of any error message you are receiving.
- Which web browser or operating system you are using (e.g. Internet Explorer, Firefox, Chrome, Safari).
- Which device you are using, e.g. smartphone, desktop or tablet.
- What you have done to attempt to resolve it.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday).

At Sheridan we have a responsibility to our customers, colleagues and supply partners to ensure that the items sold are produced under appropriate conditions and in an ethical way. All our items are produced:
- Lawfully, through fair and honest dealing;
- Without exploiting the people who made them;
- In decent working conditions and;
- Without damaging the environment

For employment vacancies and everything else job-related, please check out the Sheridan careers page here.